Privacy policy
1. Information We Collect
We may collect information you provide to us when you:
- Place an order
- Sign up for our newsletter or mailing list
- Contact us
- Otherwise interact with our website
This information may include:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment and transaction information
- Order and purchase details
- Any information you provide when contacting us
We may also automatically collect certain information about how you use our website, such as your IP address, browser type, device information, and pages you visit.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Communicate with you about your orders
- Respond to inquiries and provide customer support
- Send newsletters, updates, and other communications if you have subscribed
Improve our website, products, and services - Prevent fraud and maintain the security of our website
- Comply with applicable legal and regulatory requirements
We will not use your personal information for marketing communications unless you have provided consent.
3. Payments
Payments are processed through third-party payment providers. We do not directly store your complete payment details.
Payment information is handled by the applicable payment provider according to its own privacy policy and security practices.
4. Sharing Your Information
We may share information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:
- Shopify, which provides our online store platform
- Payment processors
- Shipping and delivery providers
- Email and marketing service providers
- Website analytics and technology providers
- Professional or legal advisers where necessary
We only share information where reasonably necessary for these purposes or where required or permitted by applicable law.
We do not sell your personal information.
5. Shopify
Our store is powered by Shopify. Shopify may collect and process information about your use of our store in order to provide its services and support our transactions.
For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Understand how visitors use our website
- Improve our website and services
- Support analytics and other website functionality
You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Newsletter and Marketing Communications
If you sign up for our newsletter, we may use your email address to send you updates about Stoa Studios, upcoming releases, products, events, or other relevant information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at info@stoa-studios.com.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, and complying with legal obligations.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Withdraw consent for certain uses of your information
- Opt out of marketing communications
To make a privacy-related request, please contact us at info@stoa-studios.com.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies.
12. Children's Privacy
Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable laws. Any updates will be posted on this page with a revised "Last updated" date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at info@stoa-studios.com.