Shipping policy
This site is run by a small team, and every order is handled with care from payment confirmation through delivery. We do our best to get everything out and respond to messages as quickly as we can, but there may be times when things take a little longer than expected.
Thank you for your patience, understanding, and support of independent creatives.
Last updated: Sept 26 2026
PH local shipping via LBC
Orders within the Philippines are shipped via LBC Express. Once your order has been shipped, we will send your LBC tracking number to the email address provided at checkout. You can track your shipment through the LBC tracking page using your tracking number.
We only ship every Saturday, Sunday, and Monday.
Estimated Time Arrival of your orders:
Metro Manila – 1 to 2 working days
Metro Manila (Grab) – same-day delivery
Provincial – 3 to 10 working days
Delivery times are estimates and may vary depending on the destination, weather, holidays, and other circumstances affecting courier operations.
We cannot be held liable for conditions beyond our control such as severe weather conditions, or service interruptions, etc. We also have no control on the exact date and time of the delivery. Please send us an e-mail at orders@stoa-studios.com for any problem or delay in shipment.
For international orders: Please get in touch with us through this form.
Payment and order processing
For vinyl preorders: Your item reservation will only be made once payment has been successfully confirmed. Please make sure that your email address and mobile number are entered correctly at checkout so that you can receive your order and delivery notifications.
For Gcash or bank transfers: Your order will only be processed once payment has been confirmed.
Important
Please ensure that your shipping information is complete and accurate when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If you have any questions about your order or delivery, please contact us at orders@stoa-studios.com.